Frequently Asked Questions: Smart Lighting
Find the answers you need about Legrand’s smart light switches, dimmers and more
INSTALLATION AND SETUP
CONNECTING OTHER SMART DEVICES
USING THE APP
Q: Do Legrand Smart lighting devices work with RF Lighting Control, adorne Wi-Fi Lighting, or HomeKit products from Legrand?
Installation and Setup
No. Each lighting solution is built on a different platform to meet each customer's unique needs. Determine what you want and need from your lighting system to select a single Legrand solution that best suits your lifestyle.
Q: How do I install my Wi-Fi Smart Switch/Wi-Fi Smart Dimmer?
Smart dimmers and switches with Wi-Fi wire the same way as standard electrical devices, but they do require a neutral wire. Printed instructions and online videos are available to support your installation, locate your device's web page here: www.legrand.us/radiant/smart-lighting.
Q: How do I add a lighting device to my system?
Use the Smart Lights app to add lighting devices to your system. Once you have installed your lighting device as directed with the provided instructions, open the Smart Lights app and go to Devices. Click + in the upper right corner to add a device.
Q: Do I need a neutral wire to install my Smart devices?
Yes. Legrand Smart Lighting devices require a neutral wire.
Q: What Wi-Fi routers are compatible with Smart Wi-Fi devices (i.e., are the devices Wi-Fi alliance certified)?
A Wi-Fi Alliance Certification is recommended for your wireless router to ensure compatibility with Smart devices. Check your router's packaging for the Wi-Fi Alliance certification mark. Please use WPA2 secured networks.
Q: How many Smart Wi-Fi devices can I install?
We recommend up to 20 devices. The largest limitation on the number of units is the quality of the home Wi-Fi network.
Q: How do I know if my Smart dimmer will work with my home's fixture or bulb?
The Legrand Smart Dimmer is a patented Tru-Universal dimmer. Unlike other dimmers, it is guaranteed to dim any dimmable light bulb on a standard 120 V, 60 Hz circuit.
Q: What colors are Smart devices available in?
Legrand in wall Smart wiring devices are available in white, light almond and nickel. All Smart devices ship with matching radiant® screwless wall plates.
Q: How do I sign up to use Smart Lights Wi-Fi?
The Smart Lights app guides you through the creation of a Legrand account as part of its setup procedure.
Q: Can Smart Lighting from the radiant® Collection work with 220V /277V?
No, radiant Smart works with household 120 V AC.
Q: Can Smart Lighting from the radiant® Collection work at 50Hz?
No, radiant Smart works with household 120 V AC.
Q: What are the max and min temperatures that radiant® Smart can operate in?
Please see the individual product pages at www.legrand.us/radiant/smart-lighting.
Q: What if I have multiple Access Points?
Multiple access points have no negative impacts on the system.
Q: If guests use my Wi-Fi, can they control my system?
They potentially can if they have the app, are set up on the same system as your Wi-Fi, and you have also given them access to your Legrand Smart Wi-Fi account. Most Wi-Fi routers today have a guest mode. In those circumstances, your Wi-Fi router will allow your guests to have access to the Internet, but will not allow them to access specific devices on your network.
Q: If guests use my Wi-Fi, can they control my system after they have left?
No, not unless you specifically give them access via your Legrand Smart Wi-Fi login.
Q: What is the little toggle switch on the side of my dimmer?
It is called an air gap switch and it physically disconnects any power from reaching the lighting load that is connected to it. It is a UL requirement for safety.
Q: Can I add or replace a 3-way device with a Wi-Fi Smart device?
The in-wall Wi-Fi Switch is designed to connect with standard 3-way devices. That means you only need to change out one of the devices with a smart switch in an existing 3-Way. For the Smart dimmer, one Smart dimmer is installed and the other locations need to be changed out with a HMR multi-location remote.
Q: Can I add a 3-way switch with radiant® Smart?
Yes. For Wi-Fi products, any 3-Way switch will work with the Wi-Fi Switch. For Wi-Fi dimming, use the HMR remote dimmers. Both solutions utilize traditional 3-way wiring in the walls.
Q: My phone or tablet doesn't have a camera — how do I onboard my Smart devices?
Smart Lighting requires a smartphone or tablet with a camera to securely onboard devices.
Q: What are the electrical load ratings for Smart Lighting from the radiant® Collection dimmers and switches?
See the individual product pages at: www.legrand.us/radiant/smart-lighting.
Q: Will my radiant® Smart Plug-In still work if it is plugged into a switched outlet that gets turned off?
No, the radiant Smart Plug-In is intended for outlets that are always on.
Q: Where can I get help if I have installation questions or issues?
Call: 877-833-3303 from 8 am - 8 pm Eastern
Q: Where do I find warranty information on radiant® Smart products?
Q: What is a Tru-Universal Dimmer?
The lamp market is in a state of transition. Incandescent lamps are being phased out, and there is a market shift toward Compact Fluorescents (CFLs) and Light-Emitting Diodes (LEDs). An important part of this change is the ongoing debate around the issues of energy efficiency and associated costs, and the environmental impact of the new lamp technologies. While these issues are top of mind, and of great importance, another challenge is confronting end-users, contractors and distributors. Older-generation dimmers are not compatible with the new types of lamps on the market. Legrand’s radiant® Tru-Universal Dimmer alleviates this concern and simplifies the dimming market by working with any dimmable 120V bulb or fixture.
Q: How many bulbs can a switch control?
Device count is dependent on the electrical load of the bulbs. Please see the ratings on the product page specific to your device: https://www.legrand.us/radiant/smart-lighting.
Q: How many bulbs can a dimmer control?
Please see the ratings on the product page specific to your device: https://www.legrand.us/radiant/smart-lighting. For dimmers, do not exceed 80% of the rated load. For more detailed questions, please contact our technical support at: 877-833-3303, 8 am - 8 pm Eastern, M-F, or by email at: firstname.lastname@example.org.
Q: Can these be co-located in the same box?
Yes. Please see the de-rating guides available in the installation manual of your product. Also check the ratings on your device's product page: https://www.legrand.us/radiant/smart-lighting.
Q: What is the rating on these devices and do I need to de-rate them when ganged?
Please see the de-rating guides available in the installation manual of your product. Also check the ratings on your device's product page: https://www.legrand.us/radiant/smart-lighting.
Q: What is the dimmer setting "Max Trim"?
This is an adjustable setting that sets how bright the bulb can be. Some customers use this to lower the maximum brightness to save additional electricity.
Q: What is the dimmer setting "Min Trim"?
This is an adjustable setting that sets how low to dim the bulb on the dimmer, which is especially useful for LED bulbs. LED bulbs do not have as broad of a dim range as incandescent bulbs and they can often flicker if they are set too low. Adjusting the low end or Min Trim to just above a bulb's flicker point is the intention of this setting.
Q: What countries does Smart Lighting from the radiant® Collection support?
Smart Lighting from the radiant® Collection was designed on the 120V/60Hz systems of the USA and Canada.
Q: Why do you want to know my location?
Location is required to accurately calculate schedules and scenes associated with sunrise and sunset.
Q: How much bandwidth does the Wi-Fi system use?
The data size of the commands that are used to send and receive controls on devices is very small- just a few kilobits per message.
Q: Is there a fee to create or use the Smart Lights Wi-Fi account?
No, there are no fees to use the service.
Q: I have multiple homes that I want to use radiant® Smart in. Can I use the same login for both homes?
It is not recommended as they will look like they are the same home, but it is technically possible. Determine what setup works best for you.
Q: Are all my settings lost if my phone dies/gets lost/stolen?
No. Your settings are saved locally via your devices and in the cloud. It would be advised to change your Cloud password, however.
Q: If the Internet goes down will my system still work?
Yes, but some features may not be available, such as Alexa or Google voice integration.
Q: Can used Smart lighting devices be installed?
It is not recommended to install used products purchased from someone else.
Q: What is GFCI?
GFCI stands for Ground Fault Circuit Interrupter. It is like a circuit breaker available at the point of use that is designed to reduce the risk of electrical shock. Its design shuts off power when it detects current not flowing in an appropriate way.
Q: What type of GFCI is included in the Smart Outdoor Plug-In?
The outdoor plug-in is an auto-reset GFCI. That means that in the event of a power failure or when unplugged, it will default to being on when power is restored. It does not need to be manually reset.
Q: Can I reset the GFCI remotely?
No, Electrical code prohibits resetting a GFCI remotely for safety
Q: If I lose my QR code that was on the front of my device how do I onboard the device? Each device will have a 2nd QR code on the device itself.
In-Wall Products it will located behind the wall plate/subplate. That QR code will have the same information as the original.
On plug-in devices the 2nd QR code is stamped on the back of the product.
If you have any issues with the 2nd QR code, Tech Support can assist you in creating the QR code again.
Connecting Other Smart Devices
Q: What products are my Wi-Fi Smart devices compatible with?
Wi-Fi devices work with the Amazon Alexa and Google Assistant platoforms. They are also based on a new industry standard for IoT devices called OCF. We anticipate more products from other manufacturers will launch using this standard in the near future. https://openconnectivity.org/foundation/membership-list.
Q: How do I use Amazon Alexa to control my Smart devices?
After installing and setting up your Smart Lighting devices, simply follow the instructions in your Amazon Alexa app to pair your devices using your Legrand Smart Lights Wi-Fi account.
Q:How do I use Google Home to control my Smart devices?
After installing and setting up your Smart Lighting devices, simply follow the instructions in your Google Home app to pair your devices using your Legrand Smart Lights Wi-Fi account.
Q:How does Samsung SmartThings work with my Smart devices?
Legrand has built a new cloud for the Smart Lights Wi-Fi product. We are working with SmartThings for certification and will make an announcement in the future when the feature is ready.
Q:Can my Smart devices be controlled from other OCF-compliant devices?
Yes. Smart lighting devices are one of the first OCF-compliant solutions to launch into the market. More controls will become available as more OCF-compliant devices are released.
Q:Does radiant® support integrations with other platforms outside of the app?
Smart Lighting from the radiant® Collection supports the Alexa and Google assistant ecosystems. The product is based on the OCF industry standard so upcoming OCF devices are expected to be compatible.
Q:Can I use my Smart Lighting from the radiant® Collection devices with my Nest thermostat?
Not at this time. Google changed their program and we expect to be able to integrate via the voice assistant in the future.
Q:Can I use Smart Lighting from the radiant® Collection devices with my Ring Doorbell?
Not at this time. If there is interest, please let us know at email@example.com.
Q:What other apps can I use to control my Smart Lighting from the radiant® Collection devices?
Smart Lights Wi-Fi integrates with Amazon Alexa and Google Assistants. The Alexa app and Google Home app can control the Smart Lights Wi-Fi products.
Q:Do Scenes work with the Google Assistant?
Not right now, but we do anticipate the integration of this feature in the future.
Using the App
Q:How do I create a Scene?
Use the Smart Lights app to create a new lighting scene. Navigate to the Scene menu in the app and click the + button in the upper right corner of the Scene screen.
Q:Can someone hack into my Smart Lighting from the radiant® Collection/Legrand lighting system?
The Smart lighting control system is secured and encrypted using industry-leading standards. This includes device-to-cloud hardware encryption as well as software encryption on all communications. Your home Wi-Fi network should also be set up using WPA2 security.
Q:How do I get the Legrand Smart Lights app?
For iOS, the app is available on the Apple App Store. Go to https://appstore.com/smartlightswifi and select the gold Smart Lights, Wi-Fi by Legrand app.
For Android users, visit the Google Play Store: https://play.google.com/store/apps/details?id=us.legrand.ambient
Q:How do I remove a light so it no longer appears in my Smart Lights App?
On the Devices screen, select the light from the dropdown and then select the Trash icon. After about 15s the device will reset.
Q:How do I rename a light?
Select the dropdown on the light you would like to edit, then select the Pencil icon to enter the Edit menu. In the Edit menu you can rename the light. Please note if you are using a voice assistant like Alexa or the Google Assistant, you will need to update each of those apps after any additions or product name changes. If Alexa is already set up, you can simply say, "Alexa, discover my devices." For the Google Assistant say, "Hey Google, sync my devices."
Q:How do I edit a Scene?
Select the dropdown on the Scene you would like to edit, then select the Pencil icon. This will allow you to edit the Scene.
Q:How do I automate a Scene?
Add a schedule to a Scene by selecting the Schedule button while creating the Scene. You can also automate a Scene using the Calendar icon via the dropdown in Scenes.
Q:Can my family and I have our own scenes, can we share scenes?
Scenes are ubiquitous for all users.
Q:What is the Devices page?
The Devices pages list all the Smart dimmers/switches/plug-ins that are a part of your system.
Q:How do I remove a Smart Lighting from the radiant® Collection device from my system?
On the Devices screen, select the light from the dropdown and then select the Trash icon. After about 15s the device will reset to factory defaults.
Q:Is there a tablet specific app? Web app? Apple watch app?
The Legrand Smart Lights app will work on smartphones and tablets. View on the Apple Store or Google Play store.
Q:Is there a fee to use the App?
No, there are no fees to use the app.
Q:Can Smart Lighting from the radiant® Collection devices be controlled by more than one smartphone or tablet?
Yes, you can control your system from multiple devices utilizing the Smart Lights App. The system can also be controlled via Alexa and Google voice assistants. We anticipate additional controls via future OCF devices as well, such as smart TVs and refrigerators, with OCF apps to control the system.